1.Your are only doing vape wholesale business?
A: Yes, wholesale, and also supported vape OEM projects.
2.How to place an order?
A: Leave a message at the bottom of the product page or leave a message on the Contact US page.
It is best to write down which vape devices, flavor (or color), quantity, and other details you need, and we will reply to you as soon as possible within 24 hours (excluding holidays).
Or add our instant messaging, such as WhatsApp, or WeChat, so you will usually get a faster reply from us.
3.How about the delivery time?
A: Generally there are two situations as follows:
1) If have in stock, it will usually be shipped in about 1-2 working days after payment is received.
2) If you make a preorder, it usually takes about 2-3 weeks, after the deposit arrived.
Notes: The delivery time for orders of different models or bulk quantities may have some differences, so please check with us for the specific delivery time.
4.What's the shipping policy?
A1:Shipping Methods:
Generally, it is shipped door-to-door by air, or to an airport near the customer's location.
Of course, shipping by sea is also supported, depending on which country the customer is from and the specific circumstances of the order.
All in all, we will choose the most suitable logistics for our customers.
A2: Delivery Time:
By air generally about 8-12 working days, and by sea around 30 days, depending on the destination.
5.How do I get the tracking number?
The tracking number will be sent to you in 1-2 working days after the goods ship out.
6.Do Chinese suppliers have to make customs declarations and tax rebates when exporting e-cigarettes?
A: Yes.
The China Tobacco Administration stipulates that starting from November 2022, all exports of e-cigarette products will need to undergo customs declaration and tax refund, otherwise, it will be illegal.
7.How do I pay your?
A:Bank wire transfer.
Our bank account information will be included in the PI(Proforma Inovice).
8.What's the warranty?
A: Within 6 months after receiving the goods.
9.How about your after-sales service?
A: Please provide a short video describing the problem, a clear packaging box, and product pictures.
Then we will reply to you within two working days. If there are quality problems with the goods that are not caused by human factors, we will replace them with new ones and send them to you together with your next batch of orders. If you want to send it separately, the shipping fee needs to be borne by the buyer.
10.How can I ensure the security of my order?
A: First of all, the founder of our company has 8 years of experience in the e-cigarette industry and has been well received by our customers. XMC TECH has a history of 4 years since its establishment in May 2020. So far, we have served over 105 customers from 32 countries around the world. So we believe that we can also provide you with suitable services.
Secondly, we understand the concerns of new customers, so if it is your first time cooperating, you can place a trial order.
Finally, if you are still worried, welcome to Shenzhen visit, we can talking face to face.
11.Are your supply OEM order?
A: Yes, vape OEM project acceptable.
